Automation Tasks Are Not Progressing With Error: Com.mslv.oms.handler.InternalErrorException Invalid State Transition (Doc ID 1372243.1)

Last updated on FEBRUARY 27, 2017

Applies to:

Oracle Communications Order and Service Management - Version 7.0.1 to 7.2.4 [Release 7.0.0 to 7.2]
Information in this document applies to any platform.
***Checked for relevance on 19-June-2013***
***Checked for relevance on 9-Sept-2015***
***Checked for relevance on 9-Feb-2017***

Symptoms

We have a sender automator tasks which are waiting for response. Now when the response comes in receiver queue the automation xslt tries to update the state of the task to success but we get an error because of which the task context is not changed.

Error Msg:<ExecuteThread: '14' for queue: 'oms.automation'> <An automation exception has occurred At TaskContextBean: completedOrder:424067, orderHistID:79749041, completionStatus: success , the reason is :com.mslv.oms.handler.InternalErrorException: ORA-20069: Invalid state transition. order id = 424067, hist_seq_id = 79749041, old user = osm_plugin, author = oms-automation, old state = 2, new state = 4
ORA-06512: at "ORDERMGMT.ERROR_MSG", line 8
ORA-06512: at "ORDERMGMT.OM_WF_API", line 4765


 We have seen that these tasks are accepted by osm_plugin (custom user) whereas in the studio we have defined the default automation as oms-automation.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms