Payment Center GUI Search Not Working Properly

(Doc ID 1372669.1)

Last updated on AUGUST 13, 2015

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.4.0.0.0 and later
Information in this document applies to any platform.
***Checked for Relevance on 13th August 2015***

Symptoms

Payment Center GUI is not giving the proper results when we search in different criteria.

1)   We have 44 payments applied on Oct 1st, 2011. When we search by the data range Sep 22-Oct 02, nothing returned. But, if we narrow down date range search, i.e we did for the period Sep 30-Oct 02, then only 5 records are returned.

2)  We have the accounts in the database which starts with "2".  We searched with 'Account Number' field in the GUI with "2*", but nothing returned. But, if we search with the account number "2103570", then this account results are returned.

We are currently using BRM Patch Set 8.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms