Customer Center In Windows 7 Is Not Considering Server Timezone Or Client Timezone (Doc ID 1374512.1)

Last updated on SEPTEMBER 21, 2017

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.4.0.0.0 and later
Information in this document applies to any platform.
*** Checked for relevance on 04-June-2013 ***
*** Checked for relevance on 30-Aug-2016 ***

Symptoms

We are using Customercenter V7.4 version PS9 and there are differences in all timestamps like account creation, billing start time and end time. When an account is created on 17th Sep 9 AM Australia time, billing cycle start time will be rounded down to 17th Sep 12:00 AM. But, when a CSR opens and looks the account in India (or any place), it is showing GMT time (16th Sep 2 PM GMT ). Hence the billing start time is displayed as 16th Sep 2 PM. Also, issues related to Day Light Saving Time (DST) have also been observed.

Changes

 

Cause

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