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Customer Center In Windows 7 Is Not Considering Server Timezone Or Client Timezone (Doc ID 1374512.1)

Last updated on DECEMBER 03, 2019

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.4.0.0.0 and later
Information in this document applies to any platform.

Symptoms

One is using Customer Center V7.4 version Patch Set 9 and there are differences in all timestamps like account creation, billing start time and end time. When an account is created on 17th Sep 9 AM Australia time, billing cycle start time will be rounded down to 17th Sep 12:00 AM. But, when a CSR(customer service representative) opens and looks the account in India (or any place), it is showing GMT time (16th Sep 2 PM GMT ). Hence the billing start time is displayed as 16th Sep 2 PM. Also, issues related to Day Light Saving Time (DST) have also been observed.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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