Incorrect Refunds Are Getting Created When Product Is Cancelled

(Doc ID 1376977.1)

Last updated on SEPTEMBER 15, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.3.1.0.1 and later
Information in this document applies to any platform.
Checked for relevance on 15-Nov-2013.

Symptoms

Getting incorrect refunds when cancel products which are having MCF (Monthly Cycle Forward) charges.

For example:
If a product is having cycle end date as Aug 25, 2011, and after running bill on Aug 1st, it was charged $23.23 for duration Aug 1st- Aug 25.
But, if it is terminated in the mid of August as on Aug 15th, it should give refund $10.64 from Aug 15 - Aug 25, where as it is giving refund amount $16.45 from Aug 15- Sep 1st.
MCF charge is $30.

Cause

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