Fail To Create Custom Search Template For Event Browser (Doc ID 1377076.1)

Last updated on DECEMBER 28, 2011

Applies to:

Oracle Communications Billing and Revenue Management - Version: 7.4.0.0.0 and later   [Release: 7.4.0 and later ]
Information in this document applies to any platform.

Goal

Unable to create a custom search template for Event Browser in Customer Center , as per documentation examples.

Steps to Reproduce :
  1. create "EventBrowserSearch.templates" as shown below and put inside the "lib" directory
  2. launch CustomerCenter and open Event Browser
  3. we do not see entry "MyCustomer" in template dropdown list
  4. we do not see entry "MyCustomer..." in Browse menu

Below is the template used as per docs :


search.template.customer.name=MyCustomer
search.template.customer.class.1=/event
search.template.customer.class.2=/account

search.template.customer.spec=2.FldNameinfo[ANY].FldLastCanon like V1 and 2.FldNameinfo[ANY].FldFirstCanon like V2 and 2.FldNameinfo[ANY].FldPhones[ANY].FldPhone like V3 and 2.FldAccessCode1 like V4 and 2.FldAccessCode2 like V5 and 2.FldAccountNo = V6


search.template.customer.mergespec=2.FldPoid = 1.FldAccountObj
search.template.customer.caption=Find Events associated with customer(s).

search.template.customer.V1.label=Last Name:
search.template.customer.V2.label=First Name:
search.template.customer.V3.label=Phone Number:
search.template.customer.V4.label=Access Code 1:
search.template.customer.V5.label=Access Code 2:
search.template.customer.V6.label=Account Number:

search.template.customer.results=R1:1.FldAccountObj.FldAccountNo,R2:1.FldSysDescr,R3:1.FldEnd

search.template.customer.R1.label=Account Number
search.template.customer.R2.label=Event Description
search.template.customer.R3.label=Date

app.template.name.5#=customer
app.template.description.5=MyCustomer...



Solution

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