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Customer Center Does Not Prompt For New Password After Expiration Of Old (Doc ID 1377802.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Communications Billing and Revenue Management - Version to [Release 7.3.0]
Information in this document applies to any platform.


To see the issue, please find the steps we followed:

  1. Created a New CSR with password status as 'temporary' and assigned a role to be able to login customer center.
  2. After Login for the first time Customer Center prompted for new password.
  3. After changing the password the password status automatically changed to 'expired'.
  4. Moved the pvt to date after 90 days and tried to login.
  5. But Customer Center is not displaying any screen directing the CSR to change the expired password before launching the application. Instead it is displaying a message that the password is expired.

BRM Documentation -> System Administration Guide:

Changing the expired CSR password behavior (From BRM documentation)

When a CSR password expires, by default Customer Center displays a screen directing the CSR to contact a system administrator for a new password.
You can change this behavior to allow CSRs to select and enter their own new password by changing the change.expired.password entry in the file.

To change the Customer Center default behavior and allow CSRs to create their own passwords when the previous ones expire, perform the following tasks:

1. Open the file in the CCSDK_home/CustCntr/custom directory.
2. Set the change.expired.password entry to true:= change.expired.password=true
3. Save and close the file.
4. Stop and restart Customer Center.



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