ORDER_UPDATE_FAILED: Error requiring Order Lock. (Doc ID 1378724.1)

Last updated on JULY 26, 2017

Applies to:

Oracle Communications Order and Service Management - Version 7.0.2 and later
Information in this document applies to any platform.
***Checked for relevance on 05-July-2013***
***Checked for relevance on 04-Feb-2015***
***Checked for relevance on July 6, 2016***

Symptoms

The following error occurred during a Sub Process Entry Point - lock order failure


<12-Nov-2011 4:07:40,561 EST PM> <ERROR> <core.logXMLApplicationException> <ExecuteThread: '24' for queue: 'oms.automation'> <An error occurred processing XML request: 302 Request parameter error : message com.mslv.oms.OMSException: Error retrieving order from cache orderId[25]>
<Nov 12, 2011 4:07:40 PM EST> <Error> <oms> <BEA-000000> <core.logXMLApplicationException: An error occurred processing XML request: 302 Request parameter error : message com.mslv.oms.OMSException: Error retrieving order from cache orderId[25]>
Error on line 452 of SystemInteractionModule.xquery:
ORDER_UPDATE_FAILED: Error requiring Order Lock.
at orderlifecyclefn:lockOrder() (*module with no systemId*#134)
<12-Nov-2011 4:07:40,782 EST PM> <ERROR> <rule.XQueryHelper> <ExecuteThread: '24' for queue: 'oms.automation'> <Error requiring Order Lock.. . File[http://xmlns.oracle.com/communications/ordermanagement/pip/systeminteractionmodule/SystemInteractionModule.xquery (actual location resolved to [osmmodel:///OracleCgbuCommonDataDictionaryPIP/1.0.0/resources/SystemInteractionModule.xquery])] Line[452] Column[-1]
[
at orderlifecyclefn:lockOrder() (*module with no systemId*#134)
]
>
; SystemID: http://xmlns.oracle.com/communications/ordermanagement/pip/systeminteractionmodule/SystemInteractionModule.xquery; Line#: 452; Column#: -1
net.sf.saxon.trans.XPathException: Error requiring Order Lock.
at net.sf.saxon.functions.Error.evaluateItem(Error.java:48)
at net.sf.saxon.expr.Expression.iterate(Expression.java:370)

Cause

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