Customer Center Does Not Display The Correct Events In Case Of Item Transfer (Doc ID 1379245.1)

Last updated on SEPTEMBER 21, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version: 7.4.0.0.0 to 7.4.0.0.0 - Release: 7.4.0 to 7.4.0
Information in this document applies to any platform.

Symptoms


The Customer Center does not display the right events when a credit cycle-forward item is allocated to (transferred to) another debit cycle-forward item under the same paying account.

Steps to re-produce :
1. Create an account with the following plan which has say assuming
    Call Display Credit $10.00 one time credit
    Email & Surf Plan $50.00 MRC
2.Run Billing
   This gives one item with $100.00 Debit and one item with $10.00 Credit
   Bill# B1-52
   We are still be able to see the events corresponding to the items ($100, -$10.00)
3. Make Payment $90.00 from Payment Tool
4. Check the items after payment applied (P1-2)

ACTUAL RESULT :
================
When we click on items, the events are not being shown.

EXPECTED RESULT :
=================
The events should be shown

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms