Customer Center Does Not Display The Correct Events In Case Of Item Transfer
(Doc ID 1379245.1)
Last updated on FEBRUARY 03, 2019
Applies to:Oracle Communications Billing and Revenue Management - Version: 22.214.171.124.0 to 126.96.36.199.0 - Release: 7.4.0 to 7.4.0
Information in this document applies to any platform.
The Customer Center does not display the right events when a credit cycle-forward item is allocated to (transferred to) another debit cycle-forward item under the same paying account.
Steps to re-produce :
1. Create an account with the following plan which has say assuming
Call Display Credit $10.00 one time credit
Email & Surf Plan $50.00 MRC
This gives one item with $100.00 Debit and one item with $10.00 Credit
We are still be able to see the events corresponding to the items ($100, -$10.00)
3. Make Payment $90.00 from Payment Tool
4. Check the items after payment applied (P1-2)
ACTUAL RESULT :
When we click on items, the events are not being shown.
EXPECTED RESULT :
The events should be shown
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In this Document