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Customer Center Does Not Display The Correct Events In Case Of Item Transfer (Doc ID 1379245.1)

Last updated on MARCH 25, 2019

Applies to:

Oracle Communications Billing and Revenue Management - Version to [Release 7.4.0]
Information in this document applies to any platform.


The Customer Center does not display the right events when a credit cycle-forward item is allocated to (transferred to) another debit cycle-forward item under the same paying account.

Steps to re-produce :
1. Create an account with the following plan which has say assuming
    Call Display Credit $10.00 one time credit
    Email & Surf Plan $50.00 MRC
2.Run Billing
   This gives one item with $100.00 Debit and one item with $10.00 Credit
   Bill# B1-52
   We are still be able to see the events corresponding to the items ($100, -$10.00)
3. Make Payment $90.00 from Payment Tool
4. Check the items after payment applied (P1-2)

When we click on items, the events are not being shown.

The events should be shown


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