Back-Out Pipeline Throw "Customer Account not found" Error Infinitely (Doc ID 1379437.1)

Last updated on NOVEMBER 18, 2013

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.4.0.0.0 to 7.4.0.1.0 [Release 7.4.0]
Information in this document applies to any platform.

Symptoms

Back-out pipeline throw below "Customer Account not found" CRITICAL errors infinitely.

13.11.2011 03:40:18 ifw IFW CRITICAL [T:1244707136] 40009 - (ifw.DataPool.CustomerData.Module) Customer Account not found (ifw.DataPool.CustomerData.Module).
13.11.2011 03:40:19 ifw IFW NORMAL [T:1244707136] 00054 - (ifw.DiagnosticDataHandler) File './log/diagnostic2.dat.16336' moved to './log/diagnostic2.dat.16336.20111113_034018'.
13.11.2011 03:40:19 ifw IFW CRITICAL [T:1244707136] 40009 - (ifw.DataPool.CustomerData.Module) Customer Account not found (ifw.DataPool.CustomerData.Module).
13.11.2011 03:40:20 ifw IFW NORMAL [T:1244707136] 00054 - (ifw.DiagnosticDataHandler) File './log/diagnostic2.dat.16336' moved to './log/diagnostic2.dat.16336.20111113_034019'.
13.11.2011 03:40:20 ifw IFW CRITICAL [T:1244707136] 40009 - (ifw.DataPool.CustomerData.Module) Customer Account not found (ifw.DataPool.CustomerData.Module).
13.11.2011 03:40:22 ifw IFW NORMAL [T:1244707136] 00054 - (ifw.DiagnosticDataHandler) File './log/diagnostic2.dat.16336' moved to './log/diagnostic2.dat.16336.20111113_034020'.
13.11.2011 03:40:22 ifw IFW CRITICAL [T:1244707136] 40009 - (ifw.DataPool.CustomerData.Module) Customer Account not found (ifw.DataPool.CustomerData.Module).
13.11.2011 03:40:23 ifw IFW NORMAL [T:1244707136] 00054 - (ifw.DiagnosticDataHandler) File './log/diagnostic2.dat.16336' moved to './log/diagnostic2.dat.16336.20111113_034022'.
13.11.2011 03:40:23 ifw IFW CRITICAL [T:1244707136] 40009 - (ifw.DataPool.CustomerData.Module) Customer Account not found (ifw.DataPool.CustomerData.Module).
13.11.2011 03:40:24 ifw IFW NORMAL [T:1244707136] 00054 - (ifw.DiagnosticDataHandler) File './log/diagnostic2.dat.16336' moved to './log/diagnostic2.dat.16336.20111113_034023'.
13.11.2011 03:40:24 ifw IFW CRITICAL [T:1244707136] 40009 - (ifw.DataPool.CustomerData.Module) Customer Account not found (ifw.DataPool.CustomerData.Module).
13.11.2011 03:40:25 ifw IFW NORMAL [T:1244707136] 00054 - (ifw.DiagnosticDataHandler) File './log/diagnostic2.dat.16336' moved to './log/diagnostic2.dat.16336.20111113_034024'.
13.11.2011 03:40:25 ifw IFW CRITICAL [T:1244707136] 40009 - (ifw.DataPool.CustomerData.Module) Customer Account not found (ifw.DataPool.CustomerData.Module).
13.11.2011 03:40:26 ifw IFW NORMAL [T:1244707136] 00054 - (ifw.DiagnosticDataHandler) File './log/diagnostic2.dat.16336' moved to './log/diagnostic2.dat.16336.20111113_034025'.
13.11.2011 03:40:26 ifw IFW CRITICAL [T:1244707136] 40009 - (ifw.DataPool.CustomerData.Module) Customer Account not found (ifw.DataPool.CustomerData.Module).
13.11.2011 03:40:27 ifw IFW NORMAL [T:1244707136] 00054 - (ifw.DiagnosticDataHandler) File './log/diagnostic2.dat.16336' moved to './log/diagnostic2.dat.16336.20111113_034026'.
13.11.2011 03:40:27 ifw IFW CRITICAL [T:1244707136] 40009 - (ifw.DataPool.CustomerData.Module) Customer Account not found (ifw.DataPool.CustomerData.Module).
13.11.2011



Cause

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