Error When Accessing Attachments in Web Client, "The root element is required in a well-formed document." Due to Internal User Account Disabled (Doc ID 1379749.1)

Last updated on JULY 29, 2015

Applies to:

Oracle Agile Product Collaboration - Version 9.2.2.4 and later
Oracle Agile PLM Framework - Version 9.2.2.4 and later
Information in this document applies to any platform.

Symptoms

When adding or getting attachments in Web Client, the error is displayed:

! org.apache.commons.fileupload.FileUploadException: Error 1: Reason :Error downloading information from Agile. Actual Message :; nested exception is: org.xml.sax.SAXParseException: The root element is required in a well-formed document.

 

Cause

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