OIGA Intermittently Locking up with the Error "Connection is busy with results from another HSTMT" (Doc ID 1381175.1)

Last updated on APRIL 09, 2017

Applies to:

Oracle Insurance General Agent - Version DNU8.2 and later
Information in this document applies to any platform.
***Reviewed for currency on 3-September-2015***
***Reviewed for currency on 9-April-2017***

Symptoms


OIGA intermittently locks up and gives the error ""Connection is busy with results from another HSTMT".  This  typically happens when emailing from GA, going back and forth from GA to MS Outlook, or when using Imaging Integration (Paperclip).

Changes

Upgrading from Microsoft SQL Server 2000 or earlier to SQL Server 2005 or later may cause this problem or cause the problem to have gotten worse.

Cause

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