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Users Are Encountering Locking Issues When Approving Promotions (Doc ID 1382093.1)

Last updated on APRIL 02, 2018

Applies to:

Oracle Retail Price Management - Version 13.1.3.3 and later
Information in this document applies to any platform.
***Checked for relevance on 10-Oct-2013***

Symptoms

In RPM, when trying to approve or run conflict checking procedures for a promotion component created at the department level, RPM sometimes throws the following alert message:

Alert:

Promotion Conflict Check Complete -- Unable to process the price event at this time due to data being locked by another price event.
exception id: 1318493312781

In this case user unable to approve this promotion component at all.
The same issue also exists when testing with 1 user.

Steps to Reproduce:

1. Create new simple promo component: RPM - Promotions - Create Component.
2. Choose large enough department, set item Level = Merchandise Hierarchy Level. Choose Zone Group And Zone, Change Type = Percent Off, fill Change Percent, set Apply To = Regular Only.
3. Try to approve your new promotion component.
Observe the alert with locking problem reported.

Cause

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