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Users Are Encountering Locking Issues When Approving Promotions (Doc ID 1382093.1)

Last updated on JULY 03, 2020

Applies to:

Oracle Retail Price Management - Version 13.1.3.3 and later
Information in this document applies to any platform.

Symptoms

When trying to approve or run conflict checking procedures for a promotion component created at the department level, Retail Price Management (RPM) sometimes throws the following alert message:

Alert:

Promotion Conflict Check Complete -- Unable to process the price event at this time due to data being locked by another price event. exception id: 1318493312781

In this case user unable to approve this promotion component at all.
The same issue also exists when testing with 1 user.

Steps to Reproduce:

1. Create new simple promo component: RPM - Promotions - Create Component.
2. Choose large enough department, set item Level = Merchandise Hierarchy Level. Choose Zone Group And Zone, Change Type = Percent Off, fill Change Percent, set Apply To = Regular Only.
3. Try to approve your new promotion component.
Observe the alert with locking problem reported.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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