Filing Summary Feature is not Working in Some Tracker 6.8 Environments

(Doc ID 1382332.1)

Last updated on JULY 13, 2017

Applies to:

Oracle Insurance Compliance Forms Tracker - Version 6.8 to 6.8 [Release 6.0]
Information in this document applies to any platform.

Symptoms

Customer is trying to run Filing Summary (FS). This is after upgrading to 6.8. It seems working showing generation box, but after a few minutes, it stops responding and no FS generates. It is happening to all users and their workstations. Some of the workstations have Win 7 OS with 64 bit and rest are in Win XP. For one user, there is no generation window comes up - it just does not do anything.

In Tracker Client logs, under PM_yyyymmdd.log file, it should bring a 'wait timeout' message. The time interval will be based on the value set for PDFWaitTimeout key.

Changes

Tracker 6.8 is installed in the machines.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms