Siebel, AIA, and BRM Performance Issues On Bill Details Extraction
Last updated on SEPTEMBER 24, 2016
Applies to:Oracle Communications Billing and Revenue Management - Version: 126.96.36.199.0 to 188.8.131.52.0 - Release: 7.4.0 to 7.4.0
Information in this document applies to any platform.
On bill units with a significant number of events on a given bill (more than 300), the extraction fails.
Steps to Reproduce
1/ Bill unit with significant number of events attached to a given bill item (usage events typically) : someone that made more than 3 hundred calls/SMS/data sessions for example.
2/ From Siebel, navigate to the bill then bill details.
3/ AIA will call the PCM_OP_BILL_GET_ITEM_EVENT_CHARGE_DISCOUNT opcode for each item.
4/ On the usage item (the one with most events) : the opcode takes too long to answer.
5/ Siebel has a timeout of 120 seconds that will close the transaction. AIA will continue a little bit but at the and it will close the transaction too.
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