File Manager Failed to Start with Error "javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException:" (Doc ID 1385200.1)

Last updated on MARCH 03, 2023

Applies to:

Symptoms

File Manager Server is down. Users cannot upload and download files from the file manager.
Below error is reported in the File Manager log located under [agile home]\Filemanager\logs\catalina.out or stdout.log

Error

******************************************************************************************************************
*** File Manager Initialization failed ***
Reason :Uncaught exception thrown.HTTP transport error: javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested targetThe failure could be attributed to:
1. The Application Server is currently Unavailable
2. File Manager is not configured correctly - [Admin -> Server Settings -> Locations -> <File Manager Entry>
  -> File Manager Internal Locator] must EXACTLY match the above-mentioned File Manager URL
3. File Manager Entry has been DISABLED or the setting is incorrectly specified
4. ifsuser username/password may not be correct.
*******************************************************************************************************************

Steps:

1. Log into Web Client https://{server_name}.{domain_name}:{port}/Agile/PLMServlet
2. Select any Object 
3. Select the Attachments tab
4. Click Add to add file attachment
5. Gets error when attempting to upload the file
6. Check File Manager log, and see the error

Cause

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