File Manager Failed to Start Due to SSL Certificate Errors (Doc ID 1385200.1)

Last updated on JUNE 30, 2017

Applies to:

Oracle Agile PLM Framework - Version 9.3.1.0 and later
Information in this document applies to any platform.
***Checked for relevance on 22-Jul-2013***

Symptoms

File Manager IFS is down. Users cannot upload and download files from the file manager.

--Error:

******************************************************************************************************************
*** File Manager Initialization failed ***
Reason :Error downloading information from Agile.
Actual Message :; nested exception is:
java.lang.NullPointerException

The failure could be attributed to:
1. The Application Server is currently Unavailable
2. File Manager is not configured correctly - [Admin -> Server Settings -> Locations -> <File Manager Entry>
-> File Manager Internal Locator] must EXACTLY match the above-mentioned File Manager URL
3. File Manager Entry has been DISABLED or the setting is incorrectly specified
*********************************************************************************************************************
javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
at com.sun.net.ssl.internal.ssl.Alerts.getSSLException(Alerts.java:150)
at com.sun.net.ssl.internal.ssl.SSLSocketImpl.fatal(SSLSocketImpl.java:1476)
at com.sun.net.ssl.internal.ssl.Handshaker.fatalSE(Handshaker.java:174)
at com.sun.net.ssl.internal.ssl.Handshaker.fatalSE(Handshaker.java:168)
at com.sun.net.ssl.internal.ssl.ClientHandshaker.serverCertificate(ClientHandshaker.java:847)
at com.sun.net.ssl.internal.ssl.ClientHandshaker.processMessage(ClientHandshaker.java:106)
at com.sun.net.ssl.internal.ssl.Handshaker.processLoop(Handshaker.java:495)
at com.sun.net.ssl.internal.ssl.Handshaker.process_record(Handshaker.java:433)
at com.sun.net.ssl.internal.ssl.SSLSocketImpl.readRecord(SSLSocketImpl.java:815)
at com.sun.net.ssl.internal.ssl.SSLSocketImpl.performInitialHandshake(SSLSocketImpl.java:1025)
at com.sun.net.ssl.internal.ssl.SSLSocketImpl.startHandshake(SSLSocketImpl.java:1038)
at org.apache.axis.components.net.JSSESocketFactory.create(JSSESocketFactory.java:186)
at org.apache.axis.transport.http.HTTPSender.getSocket(HTTPSender.java:217)
at org.apache.axis.transport.http.HTTPSender.checkAuthForm(HTTPSender.java:1016)
at org.apache.axis.transport.http.HTTPSender.writeToSocket(HTTPSender.java:299)
at org.apache.axis.transport.http.HTTPSender.invoke(HTTPSender.java:164)
at org.apache.axis.strategies.InvocationStrategy.visit(InvocationStrategy.java:32)
at org.apache.axis.SimpleChain.doVisiting(SimpleChain.java:118)
at org.apache.axis.SimpleChain.invoke(SimpleChain.java:83)
at org.apache.axis.client.AxisClient.invoke(AxisClient.java:165)
at org.apache.axis.client.Call.invokeEngine(Call.java:2803)
at org.apache.axis.client.Call.invoke(Call.java:2786)
at org.apache.axis.client.Call.invoke(Call.java:2462)
at org.apache.axis.client.Call.invoke(Call.java:2385)
at org.apache.axis.client.Call.invoke(Call.java:1812)
at com.agile.webfs.service.client.FSHelperSoapBindingStub.cacheDataFromAgile(FSHelperSoapBindingStub.java:518)
at com.agile.webfs.service.client.WebServiceWrapper.cacheDataFromAgile(WebServiceWrapper.java:121)
at com.agile.webfs.configuration.FMInformationStore.getInformationFromAgile(FMInformationStore.java:228)
at com.agile.webfs.configuration.FMInformationStore.initialize(FMInformationStore.java:104)
at com.agile.metafile.AgileQueueInitializer.shouldStartMetaUtility(AgileQueueInitializer.java:205)
at com.agile.metafile.AgileQueueInitializer.initializeQueue(AgileQueueInitializer.java:50)
at com.agile.webfs.components.common.InitServlet.init(InitServlet.java:89)
at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:1172)
at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:992)
at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:4058)
at org.apache.catalina.core.StandardContext.start(StandardContext.java:4371)
at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:791)

Cause

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