The ccsBeOrb Process Core Dumps in Function ccs_be_Voucher_queryByNumber (Doc ID 1386558.1)

Last updated on MARCH 27, 2015

Applies to:

Oracle Communications Network Charging and Control - Version: 3.1.0 to 4.4.0 - Release: 3.1.0 to 4.4
Information in this document applies to any platform.

Symptoms

The ccsBeOrb process core dumps on the Service Management System (SMS) server.

For further details about the ccsBeOrb process, please refer to the Charging Control Services (CCS) technical guide. To download the documentation, use the link in the references at the bottom of this document.

From that guide, here is a brief description of this process' role:

[...] ccsBeOrb interface is responsible for updating and retrieving subscriber account states for other processes. Updates to an account are also made from this ORB (object request broker) interface to the other Voucher And Wallet Server in the pair.[...]

This also applies to data gathered for the vouchers information screens.


When running a backtrace against the core file (Have a look through this document's references for details about running a backtrace and general gdb usage), the following output can be observed:

#0 .0xfebb1d50 in gethrtime () from /usr/lib/libc.so.1
#1 .0x000715cc in _ORBIT_skel_ccs_be_Voucher_queryByNumber (
.._ORBIT_servant=0x29a370, _ORBIT_recv_buffer=0x2998a0, ev=0xffbfe400,
.. _impl_queryByNumber=0x4cb7d8) at ccsBeOrb-skels.c:1676
poa=0x298260)
.. at orbit_poa.c:513
#3 .0x0007c85c in ORBit_handle_incoming_request (recv_buffer=0x2998a0)
.. at server.c:90
#4 .0x00033b1c in pollORB () at orb.cc:330
#5 .0x00030a54 in main (argc=785408, argv=0xbfc00) at ccsBeOrb.cc:85

Changes

Although some database changes such as a voucher clean up intervention could cause this issue to happen more frequently, no particular changes are required for this issue to happen.

Cause

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