Function Keys Like F7 & F8 Keys Are Not Working. (Doc ID 1387492.1)

Last updated on MARCH 08, 2017

Applies to:

Adverse Event Reporting System - Version: 4.6.1 and later   [Release: 4.6 and later ]
Information in this document applies to any platform.

Symptoms

For all users F7 & F8 keys are not working .
Unable to Query or Execute Queries in workflow configuration and other screens.

Issue was observed after reconfiguring home page and forms server to use JRE instead of older JInitiator.

Cause

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