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Real Time Discount Is Not Working In Part Monthly Charges (Doc ID 1387505.1)

Last updated on MARCH 21, 2019

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.3.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On Oracle Communications Billing and Revenue Management(BRM), 7.3.1.0.0 version,

ACTUAL BEHAVIOR
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Real time discount is not working in part monthly charges.

STEPS
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The issue can be reproduced at will with the following steps:
1. Create a product with real time discount (100%) on monthly charges.
2. Create an account with DOM 1.
3. Purchase the product at 15th of June 2011.
4. Got future dated cancellation order and product is ending on 15th Dec 2011.
5. Run billing on 1st Dec 2011.
6. Cycle charge is getting created but it is missing discount balance impact and discount trigger is not working even discount configuration says pro-ratable.

BUSINESS IMPACT
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Due to this issue, It is a revenue impact and lots of customer calls since customer is missing discount.

Cause

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In this Document
Symptoms
Cause
Solution
References


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