An Example of Dispatcher Shift Search Results Using "Logged On Date" As Filter (Doc ID 1389692.1)

Last updated on DECEMBER 27, 2011

Applies to:

Oracle Utilities Mobile Workforce Management - Version: 2.0.1.5 and later   [Release: 2.0 and later ]
Information in this document applies to any platform.

Goal

The following actions are taken when using Dispatcher Shift Search with a "Logged On Date" as filter:

1. Logon Dispatcher "A" at day 1, do not disconnect him
2. Logon Dispatcher "B" at day 2, do not disconnect him
3. Select "Dispatcher Shift" option from "main menĂº / resourse management" menu.
4. Logged On Date = day 2 and press refresh.

In the result set, "A" and "B" dispatchers are displayed. I expect only only "B" dispatcher should be displayed. Is this correct? What is the logic of this search?

('Dispatcher Shift Search' is the only available Dispatcher Shift Search Query Option. No Query Zones have been modified.)

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms