Non Currency Resource Granted Twice In Annual Cycle Event After Account Creation And Provisoning (Doc ID 1389781.1)

Last updated on SEPTEMBER 21, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version: 7.4.0.0.0 to 7.4.0.0.0 - Release: 7.4.0 to 7.4.0
Information in this document applies to any platform.

Symptoms

A non-currency resource is granted twice in annual cycle event after account creation and provisoning.

Account creating & provisioning steps are as follows :
  1. Account is created with a customized front end with a product having non-currency resource grants of 144000 bytes along with an Annual Cycle Forward event.
  2. During creation, we are able to see two annual cycle forward events as per expected behavior.
  3. At this point, we are able to see -144000 bytes non-currency source in Customer Center Balance tab.
  4. Now the account is in active state & services are in inactive sate. It is under provisioning.
  5. After doing the provisioning of the event to create a service_order, one more annual cycle forward event is generated. Now total annual cycle forward events become 3.
  6. Along with that the non-currency resource of 144000 bytes is again granted & total granted non-currency resource is showing in customer center balance tab as -288000 bytes.

Cause

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