Payment Deallocation Does Not Occur When Adjustments Are Made (Doc ID 1390687.1)

Last updated on SEPTEMBER 24, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version: 7.4.0.0.0 and later   [Release: 7.4.0 and later ]
Information in this document applies to any platform.

Symptoms

Steps followed:
1)  Create an account A1 with Open Item Accounting Method.
2)  Move the PVT by one month. Bill, and invoice this account (B1, Inv-1).
     Assume the bill generated for $1000
3)  Move the PVT by one month ahead. Bill and invoice this account (B2, Inv-2).
     Say bill generated for $900
4)  Make a payment of $1000 against B1, Inv-1 through Payment Tool,.
5)  Make an event level adjustment of $10 for bill B1.
     This adjustment is allocated to the bill B1.

Actual result:
The invoice was overpaid. The only way that we could transfer the overpayment amount was to raise a debit adjustment to take funds off the invoice and to apply a corresponding credit adjustment to another invoice. There is no traceability with this process, because these two adjustments are not linked. A process must be identified to allow the original payment to be reallocated.

Expected result:
The act of creating the Event Adjustment should have automatically transferred $10 (the overpayment amount) from the invoice into an unallocated area, and Customer Center should have then allowed the user to allocate the overpayment to another invoice.

Cause

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