SRP And NEP Servers Not Starting After ASAP Installation (Doc ID 1391966.1)

Last updated on SEPTEMBER 21, 2016

Applies to:

Oracle Communications ASAP - Version 5.2.4 to 7.0.2 [Release 5.2 to 7.0.0]
Information in this document applies to any platform.
***Checked for Relevancy on 18-Nov-2013***

Symptoms

While starting ASAP Server after installation the SRP and other NEP servers are not starting.
SRP server is not starting after ASAP installation.The installation went fine with no errors.

However on starting the ASAP, SRP server is not starting. There was no error in the SRP logs but on checking the CTRL logs the following error message was seen:


ct_connect(): network packet layer: internal net library error: Net-Library operation terminated due to disconnect


The above error message was observed in he CTRL logs while starting the SRP. The other NEPs are briefly started but they also stop once SRP doesn't start properly. Other NEPs and JNEPs were started but went down soon after.


Changes

This was observed after installation of ASAP. One thing worth noting is that database was mounted from another working instance and the hostname was duly changed where ever necessary.

Cause

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