Total Tender Amount is not Balanced in ReSA Resulting in TRAN_OUT_BAL Error

(Doc ID 1392289.1)

Last updated on FEBRUARY 06, 2018

Applies to:

Oracle Retail Point-of-Service - Version 13.2 and later
Information in this document applies to any platform.


The Total Tender amount is not equal to value filed in Oracle Retail Sales Audit (ReSA), which is resulting in TRAN_OUT_BAL error.

Steps To Reproduce:

  1. Create a layaway with a couple of items.
  2. Delete some of items.
  3. Complete the layaway initiate transaction.
  4. Retrieve the completed layaway. The voided (deleted) items are coming with LCO / V TITEM entries.
  5. Since ReSA does not balance layaway complete transactions, it throws an error while processing the RTLog.





Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms