Blank Pop-Up Window When Assigning Work Queue from MDM WQ Screen (Doc ID 1392891.1)

Last updated on JANUARY 24, 2013

Applies to:

Oracle Utilities Meter Data Management - Version 1.6.1.6 to 1.6.1.8 [Release 1.6]
Information in this document applies to any platform.

Symptoms

In Meter Data Management version 1.6.1.6.3, on the MDM Work Queue screen (Meter Data Management > Operations > MDM Work Queue) when a user tries to assign a Work Queue Item, the pop-up window that shows the list of users and comment box never populates, it remains blank.

This behavior occurs when there is a large number of users configured for the Data Source in EIP Security.

In some cases, the pop-up box will populate after an extended period (>2 minutes).

Steps to Reproduce

  1. Log into EIP
  2. Go to Meter Data Management > Operations > MDM WQ
  3. Select a WQ Item from the search results.
  4. Click the "Assign" link.
  5. The pop-up window will be blank for over 2 minutes and in some cases never populates.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms