11.1.0.7 - 11.1.0.6 - 11.2.0.1 Database Client Issue on windows server Demantra Version 7.3.x (Doc ID 1393237.1)

Last updated on SEPTEMBER 09, 2016

Applies to:

Oracle Demantra Demand Management - Version 7.3.0 to 7.3.1 [Release 7.3.0]
x86 64 bit
***Checked for relevance on 21-Aug-2013***

Symptoms

1) When we try to Launch the Engine through command line, we will receive following error message

ORA-24550: signal received: Unhandled exception: Code=c0000005 Flags=0

----- Call Stack Trace -----
calling call entry argument values in hex
location type point (? means dubious value)
-------------------- -------- -------------------- ----------------------------
_kpedbg_dmp_stack() CALLrel _kgdsdst()+0 602A068 0
+188
_kpeDbgCrash()+49 CALLrel _kpedbg_dmp_stack()
+0
_kpeDbgSignalHandle CALLrel _kpeDbgCrash()+0 0 5 440E988 2 4 2B 4 602A239
r()+89
_skgesig_Win_Unhand CALLptr 00000000 602A12C 44F3120
ledExceptionFilter()+138
7D535567 CALLreg 00000000
77BC3E74 CALL??? 00000000
77BCB542 CALLrel 77BC3CFC C0000005
7D4DFE34 CALLreg 00000000
00000000 CALL??? 00000000
_kpuhhalp()+55 VIRTUAL 00000000
__VInfreq__kpuadef( CALLrel _kpuhhalp()+0
)+63
_xupiini()+728 CALLreg 00000000
_xupiah0()+49 CALLrel _xupiini()+0 3321C48 3327148 6 0 602D010 0

5D52920
_xupiahm()+25 CALLrel _xupiah0()+0 3321C48 3327148 6 0 0 0
5D52920
_upilgni()+339 CALLrel _xupiahm()+0
_upilgn()+51 CALLrel _upilgni()+0 3321C48 33270F8 8 3327120
FFFFFFFF 0 0 0 3327148
FFFFFFFF 0 0 0 0 0 1130
_upilogc()+150 CALLrel _upilgn()+0 3321C48 33270F8 FFFFFFFF
3327120 FFFFFFFF 0 0 0
3327148 FFFFFFFF 0 0 0 0 0
1130
_xupilog()+41 CALLrel _upilogc()+0 3321C48 33270F8 FFFFFFFF
3327120 FFFFFFFF 3327148
FFFFFFFF 0 0 0 0 0 0 1130
_upilog()+112 CALLrel _xupilog()+0 3321C48 33270F8 FFFFFFFF
3327120 FFFFFFFF 3327148
FFFFFFFF 0 0
_ocilog()+90 CALLrel _upilog()+0 3321C48 33270F8 FFFFFFFF
3327120 FFFFFFFF 3327148
FFFFFFFF 0 0
_olog()+86 CALLreg 00000000 3322A70 3321C48 33270F8
FFFFFFFF 3327120 FFFFFFFF
3327148 FFFFFFFF 0
4E841E18 CALLrel 4E840CFC
77BCB52D CALLreg 00000000
7D4DFE34 CALLreg 00000000
00000000 CALL??? 00000000

----- End of Call Stack Trace -----

2) Not able to make a database connection through Analytical Engine Administrator, the Engine will collapse after we provide Demantra schema username, password & connection string and when we click on Connect.


3) Windows System Logs we can notice following message

"Faulting application EngineAdministrator.exe, version 0.0.0.0, faulting module ORACLIENT11.DLL, version 11.1.0.7, fault address 0x0002d553."

Cause

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