Auto Generated Letters are Sending to Email Address That Is Not The Preferred (Doc ID 1393358.1)

Last updated on APRIL 11, 2016

Applies to:

Oracle Insurance General Agent - Version 6.1.01 and later
Information in this document applies to any platform.

Symptoms


Sometimes correspondence is not sent to the 'preferred' address; the correspondence mode, email for example,  is correct but the actual address is not.   This is an issue because some agents are not getting their email letters at their preferred addresses.

Cause

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