Case Outcome Is Not Getting Re-Calculated With New Data (Doc ID 1393483.1)

Last updated on JULY 13, 2023

Applies to:

Goal

Case Outcome is not getting re-calculated with new data:
When creating a new case which at first has only one event term (Book-in only allows for one event to be entered) and the user enters the Outcome for that event, once they Save changes the "Case Outcome" on the Analysis screen is auto-calculated by the system. When the user continues to add additional event terms the "Case Outcome" field is not re-calculated. The same is true with follow-up, the Case Outcome is never re-calculated.

Is the "Case Outcome" field only auto-calculated once and then never re-calculated?

Solution

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