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Agile 9.3.1.1 Service Pack Install Fails With Error: \installer\Patch-Installer.xml:2757: Unable To Rename Old File (Doc ID 1393521.1)

Last updated on FEBRUARY 12, 2018

Applies to:

Oracle Agile PLM Framework - Version 9.3.1.1 and later
Information in this document applies to any platform.

Symptoms

When attempting to run Service Pack Installer, the following error occurs.

BUILD FAILED
E:\srvapps\Agile9311\Release\AgilePLM9.3.1.1\installer\Patch-Installer.xml:2298: The following error occurred while executing this line:
E:\srvapps\Agile9311\Release\AgilePLM9.3.1.1\installer\Patch-Installer.xml:2757: Unable to rename old file (D:\SrvApps\Agile\Agile93\apache-tomcat-6.0.18\lib\agile-sso.jar) to temporary file
Total time: 7 minutes 19 seconds
E:\srvapps\Agile9311\Release\AgilePLM9.3.1.1>

The issue can be reproduced at will with the following steps:
1. Run Install_Agile9.3.1.1.bat

Cause

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