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Taxpayer search returns multiple results (Doc ID 1395909.1)

Last updated on AUGUST 24, 2020

Applies to:

Oracle Public Sector Revenue Management - Version 2.3.1.0.0 and later
Information in this document applies to any platform.

Goal

While searching for a Person thru Main Menu > Taxpayer Information > Person for a given FEIN, 3 results were returned. However there is only one Person in System for the given FEIN. There are 3 Accounts for the Person though.

Steps to Reproduce
Person exists in the System with more than one account for a given FEIN.
Go to Main Menu > Taxpayer Information > Person
Select ID Type as FEIN
Enter FEIN XX-XXXXXXX
Enter search button

This is an updated version of Control Central so it goes across Person, Account and Tax Role.

Solution

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In this Document
Goal
Solution

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