Ejournals Stop Flowing to CentralOffice When POS server is Restarted
(Doc ID 1395953.1)
Last updated on JUNE 07, 2021
Applies to:
Oracle Retail Point-of-Service - Version 13.0 and laterOracle Retail Central Office - Version 13.0 and later
Information in this document applies to any platform.
Symptoms
When Oracle Retail Back Office (ORBO) is restarted while Oracle Retail Central Office (ORCO) & Oracle Retail Point of Service (ORPOS) are running, e-journals stop flowing to ORCO from ORPOS and the following error observed on the ORPOS log.
ERROR :
Steps To Reproduce:
1. Start ORCO, ORBO and ORPOS
2. Login to ORPOS
3. Perform a sale transaction of Item 1234 tendered with Cash
4. Observe that corresponding tables TR_TRN & JL_ENR are updated with the transaction on BO and CO
5. Stop the Back Office instance
6. Start the Back Office instance
7. Perform a sale transaction of Item:4321 tendered with Cash
Ejournal records are not available in CO.
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
Symptoms |
Cause |
Solution |
References |