Misguiding Message On Customer Center Payment Details Tab (Doc ID 1395984.1)

Last updated on SEPTEMBER 15, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version: 7.4.0.0.0 and later   [Release: 7.4.0 and later ]
Information in this document applies to any platform.

Goal

In case of over payment, if a refund is made to some unallocated amount, message displayed on payment details screen of Customer Center is misguiding. The message is "payment reversed on <date>", though a partial refund was made to the unallocated amount.


Solution

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