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MWM KPIs Not Showing Any Calculation for Various System Alerts (Doc ID 1396983.1)

Last updated on AUGUST 15, 2018

Applies to:

Oracle Utilities Mobile Workforce Management - Version: 2.0.1.5 and later   [Release: 2.0 and later ]
Information in this document applies to any platform.

Symptoms

The KPI for the following situations are displaying a "0" when they should be reflecting the actual instances of the situation:

- Task In Jeopardy
- Crew Idle
- Crew Cleared
- Crew Disconnected
- Crew Overtime
- Emergency in Jeopardy
- Missed Emergency

Batch jobs M1-ATMTR and M1-ALMT are not completing and are staying in a "started" status.
As a result, no Alerts are being generated for these KPI situations and no values are displayed for these KPIs.



Cause

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