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MetaSolv ASR crashing with Error 6 when Verifying Trunk Group Information (Doc ID 1397931.1)

Last updated on OCTOBER 23, 2018

Applies to:

Oracle Communications MetaSolv Solution - Version: 6.0.15 and later   [Release: 6.0.15 and later ]
Information in this document applies to any platform.
MetaSolv ASR form Circuit Identification CLM format - Trunk Group Information

Symptoms


MSS is crashing when user is providing trunk verification information for a particular ASR order.
Open an ASR and get open the Trunk Group Information window - Click OK

     --->   MSS crashes with Error 6 and then displays Error 2

Problem is the same if User opens the Trunk Group using the Trunk Group Search window.

========

Error messages:

Error Number 6
     Error text = Invalid DataWindow row/column specified.
    Window/Menu/Object = w_trunk_group_response_maint.
    Window/Menu/Object = cb_ok.
    Script = clicked.
     Line in Script = 22

Error Number 2
    Error text = Null object reference.
    Window/Menu/Object = w_trunk_group_response_maint.
    Error Object/Control = cb_ok.
    Script = clicked.
    Line in Script = 24.

Changes

None

Cause

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In this Document
  Symptoms
  Changes
  Cause
  Solution
  References

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