Error: Component 'Dgraph1' did not start in startup timeout of 120 seconds

(Doc ID 1400168.1)

Last updated on SEPTEMBER 19, 2017

Applies to:

Oracle Commerce Guided Search / Oracle Commerce Experience Manager - Version 5.1.0 and later
Information in this document applies to any platform.

Symptoms

During a baseline update, I receive an error that the MDEX Engine did not start within 120 seconds when using the Deployment Template:

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms