Keeping SP Chars, Geo Information, and Operations Area when SP Type is changed (Doc ID 1400995.1)

Last updated on JANUARY 27, 2012

Applies to:

Oracle Utilities Customer Care and Billing - Version: 2.3.1 and later   [Release: 2.3 and later ]
Information in this document applies to any platform.

Symptoms

When the SP Type is changed on an existing Service Point, significant defaulting and resetting of values such as SP Characteristics, Geographic Information, and Operations Area can be problematic when major service changes are implemented (e.g. a smart meter rollout). 

Cause

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