Users Unable To Login To RPM Application In LDAP Due To Exception "Error accessing LDAP directory server." (Doc ID 1401329.1)

Last updated on MAY 17, 2016

Applies to:

Oracle Retail Price Management - Version 13.1.4 and later
Information in this document applies to any platform.
Checked for relevance on 12-July-2013
Checked for relevance on 16-December-2014
Checked for relevance on 17-May-2015

Symptoms

When attempting to access Retail Price Management (RPM), the following error occurs:

12/01/28 20:46:50 Oracle Containers for J2EE 10g (10.1.3.4.0) initialized
20:57:40,416 ERROR (RMICallHandler-13) [RPMSessionBeanCommand] Unknown exception thrown while executing: com.retek.rpm.app.core.service.RPMCommandExecutionServiceEjb$1@5f1c5f1c
com.retek.platform.exception.RetekUnknownSystemException: Error executing service call: Error accessing LDAP directory server to perform a find user operation: URL:ldap://prdinf
r.thesource.ca:389/ User Name:prodbatch
exception id: 1327802260402 [method=com.retek.rsm.app.security.service.SecurityService.login, params=com.retek.platform.service.ClientContextjava.lang.Stringcom.retek.rsm.ap
p.security.service.EncryptedTextVocom.retek.platform.app.security.service.Applicationcom.retek.rsm.app.security.service.PublicKeyEncryptionStrategyVo]
at com.retek.rpm.app.core.service.RPMCommandExecutionServiceEjb$1.doExecute(RPMCommandExecutionServiceEjb.java:100)
..
at java.lang.Thread.run(Thread.java:810)
Caused by:
com.retek.platform.exception.RetekUnknownSystemException: Error accessing LDAP directory server to perform a find user operation: URL:ldap://prdinfr.thesource.ca:389/ User Name:
prodbatch
exception id: 1327802260402
..

Cause

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