Unable To Login To 'Demantra Anywhere' Once Logged On and Open More Than 1 Worksheet (Doc ID 1401625.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Demantra Demand Management - Version 7.3.0.1 and later
Information in this document applies to any platform.

Goal


Unable to Login to 'Demantra Anywhere' once logged in, Open More than 1 Worksheet, Logout and try to log back in.

Please find the Scenarios where 'Demantra Anywhere' does not work allow to login after logout -

Scn # 1  
Step 1 - Login into Demantra Anywhere using the below url
https://deman..../portal/remoteloginpage.jsp

Step 2 - Open Worksheet
Step 3  - Open Another Worksheet
Step 4 - Close Both the Worksheets
Step 5 - Logout
Step 6 - Login Back with the URL. It results to following error message 'An error occurred while processing the page you requested
Close this window '

One would be able to login back only after using the UserManagement URL and try to log yourself out.

Scn # 2
Step 1 - Login into Demantra Anywhere using the below url
https://deman..../portal/remoteloginpage.jsp

Step 2 - Open Worksheet
Step 3  - Close Worksheet
Step 4 -  Open Another the Worksheets
Step 5 -  Close Another Worksheet
Step 6 -  Logout
Step 7 - Login Back with the URL. It results to following error message 'An error occurred while processing the page you requested
Close this window '

One would be able to login back only after using the UserManagement URL and try to log yourself out

Please note the only scenario where you open only worksheet, close the worksheet, logout and if you try to login it works. But when you open in a single login session with more than 2 worksheets it does not allow you to login back unless you use the User Management URL to log yourself out.

I am using Windows XP, IE8 with Java 1.6.11

Customer is on release 7.3.0, build 127 (7.3.0.1)
Issue was duplicated internally.  URL provided in bug.

Solution

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