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Pipeline Shuts Down Due To PIN_ERR_NOT_FOUND On PIN_FLD_SERVICE_OBJ (Doc ID 1402354.1)

Last updated on OCTOBER 09, 2018

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.4.0.0.0 to 7.4.0.0.0 [Release 7.4.0]
Information in this document applies to any platform.

Symptoms

In a BRM 7.4 system, pipeline (ifw) shuts down (gracefully) with the below error in process log :

...
11.07.2011 10:00:21 prod1 ifw IFW CRITICAL [T:12] 31004 - (ifw.DataPool.CustomerData.Module) Cannot get field 'PIN_FLD_SERVICE_OBJ Flist Error is:

<location=PIN_ERRLOC_FLIST:6 class="PIN_ERRCLASS_SYSTEM_DETERMINATE":1 errno=PIN_ERR_NOT_FOUND:3>
<field num=PIN_FLD_SERVICE_OBJ:7,41 recid=0 reserved=0 reserved2=0 time(sec:usec)=0:0>
<facility=0 msg_id=0 version=0>
' from FLIST.
11.07.2011 10:00:22 prod1 ifw IFW CRITICAL [T:12] 31025 - (ifw.DataPool.Listener.Module) Delivery of bus. event to DAT plugin failed (receiveEvent()).
11.07.2011 10:00:22 aparwin7 ifw IFW CRITICAL [T:12] 00000 - (ifw.DataPool.Listener.Module.Thread_default) ERR_NOTIFY_FAILED
================================ PIPELINE SERVER STOPPED ================================


Scenario :

Expectation :

As an ideal expectation in this situation here, the pipeline should not really go down causing a down time in production systems. To this effect, it would be ideal that the fm_module that creates or modifies the profile information, should check and confirm that the service object is passed in the input flist in case of service profiles. If it is not passed, throw a suitable error. So pipeline will never get the business event ( like CreateProfile, ModifyProfile or DeleteProfile ) and there is no chance of a CRITICAL error.

Cause

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In this Document
Symptoms
Cause
Solution
References

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