Error: "Unexpected Login Error. Please Contact Your Administrator" And Error "java.sql.SQLRecoverableException: IO Error: Socket read timed out" In P6WebAccess.html During Login To P6 (Web)

(Doc ID 1404386.1)

Last updated on JUNE 30, 2017

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version and later
Information in this document applies to any platform.


Using P6 EPPM r8.1 SP2, P6 Module, when attempting to login to P6, the following error occurs.

"Unexpected login error. Please contact your administrator"

Within the P6WebAccess.html log file, the following error is reported:

com.primavera.PhoenixException: ClientDBInfo:loadDefaultCalendar :
at com.primavera.guisupport.cache.ClientDBInfo.loadDefaultCalendar(Unknown Source)
at com.primavera.guisupport.cache.PApplicationImpl.a(Unknown Source)
Original Exception:
com.primavera.PhoenixException: DBEngine.executeSelect: {select clndr_id , count(*) from task where (clndr_id = 51152) group by clndr_id union select clndr_id , count(*) from project where (clndr_id = 51152) group by clndr_id }
Original Exception:
java.sql.SQLRecoverableException: IO Error: Socket read timed out




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