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Error "Unexpected login error. Please contact your administrator" When Attempting to Login to P6 Web (Doc ID 1404386.1)

Last updated on FEBRUARY 10, 2021

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version and later
Information in this document applies to any platform.


When attempting to login to P6 Web, the following error occurs:

Unexpected login error. Please contact your administrator.

The following error is reported in the P6WebAccess.html log file:

com.primavera.PhoenixException: ClientDBInfo:loadDefaultCalendar :
at com.primavera.guisupport.cache.ClientDBInfo.loadDefaultCalendar(Unknown Source)
at com.primavera.guisupport.cache.PApplicationImpl.a(Unknown Source)
Original Exception:
com.primavera.PhoenixException: DBEngine.executeSelect: {select clndr_id , count(*) from task where (clndr_id = 51152) group by clndr_id union select clndr_id , count(*) from project where (clndr_id = 51152) group by clndr_id }
Original Exception:
java.sql.SQLRecoverableException: IO Error: Socket read timed out


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