Error: "Unexpected Login Error. Please Contact Your Administrator" And Error "java.sql.SQLRecoverableException: IO Error: Socket read timed out" In P6WebAccess.html During Login To P6 (Web) (Doc ID 1404386.1)

Last updated on JUNE 30, 2017

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 8.1.1.0 and later
Information in this document applies to any platform.

Symptoms

Using P6 EPPM r8.1 SP2, P6 Module, when attempting to login to P6, the following error occurs.

ERROR
-----------------------
"Unexpected login error. Please contact your administrator"

Within the P6WebAccess.html log file, the following error is reported:

com.primavera.PhoenixException: ClientDBInfo:loadDefaultCalendar :
at com.primavera.guisupport.cache.ClientDBInfo.loadDefaultCalendar(Unknown Source)
at com.primavera.guisupport.cache.PApplicationImpl.a(Unknown Source)
...
Original Exception:
com.primavera.PhoenixException: DBEngine.executeSelect: {select clndr_id , count(*) from task where (clndr_id = 51152) group by clndr_id union select clndr_id , count(*) from project where (clndr_id = 51152) group by clndr_id }
null
...
Original Exception:
java.sql.SQLRecoverableException: IO Error: Socket read timed out

Changes

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms