Ability To Re-Age Accounts Currently In Collections (Doc ID 1410294.1)

Last updated on JUNE 21, 2017

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.3.1.0.1 to 7.3.1.0.1 [Release 7.3.1]
Information in this document applies to any platform.

Symptoms

Once the customer makes a full payment for the oldest outstanding bill, the overdue days are automatically updated by PIN_COLLECTION process.

We need the ability to re-age the collections task once the customer pays the oldest outstanding bill.

For example, if the customer is in collection action Day 65 and pays the outstanding bill, the customer's overdue days will be 35.

After the customer makes a payment, we want to set the current action to Day 35 and open the actions from day 35 to the remaining actions in the available queue.

Cause

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