Unable to Perform Cross-Store Non-Receipt Return with Credit/Debit Option in ORPOS (Doc ID 1411175.1)

Last updated on MAY 16, 2016

Applies to:

Oracle Retail Point-of-Service - Version 13.0.1 and later
Information in this document applies to any platform.

Symptoms

When a 'return with no receipt' search by debit card is performed from a different store than the original store in which the sale was performed, the transaction is not being retrieved in Central Office.

Steps to Reproduce:

In Store A:

1. Complete a sale transaction with Debit as tender

In Store B:

2. Select F2 Return
3. Select F3 No Receipt
4. Select F6 Credit/Debit
5. Swipe the Debit Card used in step 1 and enter the item number from the sale transaction
6. Date Range is set to All
7. The following message is displayed: 

   No matching transactions found. Do you want to re-enter transaction information?
   Press Yes to re-enter transaction information.
   Press No to proceed without retrieving transaction information.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms