Suspended Transactions That Are Allowed to Timeout Cause a Queue Exception Due to 'SQL Error Code: 1062; SQL State : 23000' (Doc ID 1411213.1)

Last updated on OCTOBER 20, 2015

Applies to:

Oracle Retail Point-of-Service - Version 13.1 to 14.0 [Release 13.1 to 14.0]
Information in this document applies to any platform.

Symptoms

Suspended transactions that are allowed to timeout cause an exception and the transaction gets sent to the QueueException folder on the server.


Steps to Reproduce:

1. Add items to transaction in POS.
2. Select F5 Transaction.
3. Select F9 More.
4. Select F2 Suspend.
5. Select a reason code and press Next.
6. The following message is seen in the application:

   The transaction was successfully suspended.
   Press Enter to continue.

7. Allow POS to timeout on this screen.

The transaction fails to persist to the Back Office database and is sent to the QueueException folder on the server.

Cause

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