Unable To Perform Bill Level Adjusment (Doc ID 1413601.1)

Last updated on MARCH 13, 2012

Applies to:

Oracle Communications Billing and Revenue Management - Version: 7.4.0.0.0 to 7.4.0.0.0 - Release: 7.4.0 to 7.4.0
Information in this document applies to any platform.

Symptoms

We are not able to perform a bill level adjustment under the following circumstances:

There is a parent account setup with 100 child accounts. The child accounts have a payment type of subordinate and each have 500 services on them (50K services total across the 100 child accounts).

Bill adjustments must be done at the parent since the children are subordinate.

Scenario :

1. open the account
2. open the list of bills
3. select a bill, then open the bill adjustment screen (takes 40 seconds), enter the info for the adjustment and press OK. After 40 seconds, it just goes back to the original screen to re-enter the details for the adjustment and we had to cancel to get out of that screen.

Cause

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