CCB v.2.3.1 Severance Process Template Criteria To Cancel Severance And Not Create Todo (Doc ID 1421794.1)

Last updated on AUGUST 14, 2014

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.2.0.0 and later
Information in this document applies to any platform.

Goal

Severance process template cancel criteria – verifies debt for severance process template and should cancel severance. BUT, it’s just creating a to do instead for severance. (It does cancel for collections)


Solution

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