Export To Excel Error Received in Dispatcher Shift Search Portal (Doc ID 1426225.1)

Last updated on MARCH 09, 2012

Applies to:

Oracle Utilities Mobile Workforce Management - Version: 2.0.1.5 and later   [Release: 2.0 and later ]
Information in this document applies to any platform.

Symptoms

When performing a Dispatch Shift search, and then attempting to export the results to Excel, an error message is given.

To replicate the issue:

1. Access Dispatcher Shift from the Resource Management menu.
2. Search by any date
3. When the list of Dispatcher Shifts is given, access the "Export to Excel" function from the Explorer menu in the Zone Title bar.
4. If the User selects to Save the export file, and error message is given. Additionally, if the user selects to Open the export file, error messages are received.

Cause

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