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Error When Sending Collaboration Email With PPM (Doc ID 1426298.1)

Last updated on NOVEMBER 27, 2019

Applies to:

Primavera Portfolio Management - Version 9.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to send Collaboration from within Primavera Portfolio Management 9.0, an Internet Explorer error message is generated stating "Error sending message".

ERROR
-----------------------
Internet Explorer error message: "Error sending message".


STEPS
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The issue can be reproduced at will with the following steps:
1. From within PPM 9.0, any module, select "Send page" option from the Collaborate menu.
2. Identify a recipient for the Collaboration email and press "Send"

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users are unable to send collaboration emails and alert notifications do not propagate from the system.

Cause

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In this Document
Symptoms
Cause
Solution


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