GRC URL Access Fails with Error 'An unexpected error occurred.Please contact support desk.' (Doc ID 1427545.1)

Last updated on JUNE 02, 2014

Applies to:

Oracle Transaction Controls Governor - Version 8.6 and later
Information in this document applies to any platform.

Symptoms


When attempting to access GRC URL , the following error occurs.

ERROR
-----------------------
An unexpected error occurred.Please contact support desk.

STEPS
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The issue can be reproduced at will with the following steps:
1. Access GRC url - http://hostname:port/grc/LoginUI.html?locale=en_US.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use GRC.

Changes

grc Log shows following error

ERROR [el.Default (self-tuning)'] LoginServiceImpl:306 Error during User Authentication checking change password on login : null

Cause

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