Duplicate Todo Entries Created For Object Specific Errors (Doc ID 1429434.1)

Last updated on MARCH 06, 2012

Applies to:

Oracle Utilities Customer Care and Billing - Version: 2.3.1 and later   [Release: 2.3 and later ]
Information in this document applies to any platform.

Goal

Running PPAPAY and other base product background processes.

When they encounter object specific errors they create to do entries (creation background process is populated on todo type).

The issue is that, if the object error is not corrected during the following day, the next batch runs create duplicate to do entries for the same data (example for the same account) instead of keeping the same todo entry open or instead of closing the first to do entry and openning a second one.

The business consequence is duplicated data in the system and end users work overload.

Solution

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