Scheduler Allocates Activity To Planed Crewshift When "In Service" Crewshift Is Available (Doc ID 1430646.1)

Last updated on MARCH 06, 2012

Applies to:

Oracle Utilities Mobile Workforce Management - Version: 2.0 to 2.1.0 - Release: 2.0 to 2.1
Information in this document applies to any platform.

Goal

1. Create a first crewshift and plan it
2. Create a second crewshift and plan it
3. Connect a mobile to second crewshift and go “In Service”
4. Create an activity with capabilities to be allocated to first or second crewshift
5. The scheduler has allocated the activity on planned crewshift rather than the crewshift that is in service. We expect that the activity be allocated to the shift in service.  Is this correct?

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms