When Setting Vacation, Values Of vacationStartDate and vacationEndDate are Wrong (Doc ID 1431153.1)

Last updated on SEPTEMBER 14, 2016

Applies to:

Oracle Communications Convergence - Version 1.0 and later
Information in this document applies to any platform.

Symptoms


When configuring vacation settings in Convergence, the values of the ldap attributes vacationStartDate and vacationEndDate are an additional x hours off from the expected date and time.

Eg. consider the following setup : Convergence 1 patch 17, operating completely in the Japanese time zone. The Japanese time zone is (currently) GMT+9.

Convergence time zone settings ( from iwcadmin ):

user.common.timezone = Asia/Tokyo
user.common.enablesmartTZ = true

Convergence Server platform timezone (eg. Solaris)

# grep '^TZ' /etc/TIMEZONE
TZ=Japan


The end-user's browser runs on a system having Asia/Tokyo as time zone.



Steps taken :

  1. Log in to Convergence
  2. Options -> Mail -> Local Account -> Vacation Message
  3. Set the following Vacation Duration and Save :
    Start 02/03/2012
    End 02/04/2012
  4. Perform an ldapsearch :

    vacationStartDate: 20120202060000Z
    vacationEndDate: 20120204055900Z

where :
20120202060000Z corresponds to 2012 02 02 15:00 JST !
20120204055900Z corresponds to 2012 02 04 14:59 JST !

The expected vacationStartDate would be 20120202150000Z.

Meaning, the saved value is an additional 9 hours off from the expected date and time!  As a result, in this case, vacation messages will start to be sent too soon and ending too soon.

Cause

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